Refund and Cancellation Policy

Shivanjali Gauseva Pratishthan currently accepts donations through its Online Payment Gateway Facility for various charitable / social purposes. Any payment made multiple times due to error, or any other kind of erroneous payment may be brought to the notice of the Site officials and the payment would be refunded if the Site official is satisfied with the cause and/or reason of error by the payee.

All donations and/or payment made through the Site, the acceptance of the same is at the sole discretion of the temple management and its trustees. The management reserves its sole rights to accept or cancel any donation and/or payment without assigning any reason thereof.

Please note that donations once made cannot be charged back, except in cases of fraudulent use, once investigation is carried out by necessary governmental / Bank authorities and proofs substantiated. In case any donation receipt is issued against the same, that shall stand cancelled, and any income tax benefit so derived shall be null and void.

We follow a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, we will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.

In such cases if the receipt already has been issued, then the donor needs to return the original receipt at our official address. In the case of tax exemption certificate already issued, refund will not be possible. Please note that international donations will require more working days for refund

Security We are committed to ensure that the information you share with us is secure. In order to protect your data from unauthorized access or disclosure, or unlawful processing and against accidental loss, destruction or damage we have put in place suitable physical, electronic and managerial procedures.

Cookies The third-party tools that we use in our website as mentioned above may use cookies to automatically collect your non-personal information. Cookies are small text files a website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If you don’t want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Blocking cookies will have a negative impact on the performance of the third-party tools and consequently you may not be able to use some of the features of our website.

External Links Our website may contain links to other websites of interest. The fact that we have provided a link to a site is not a representation, an endorsement, authorization, sponsorship, or affiliation with respect to such site, its contents, its owners, or its providers unless we expressly state otherwise. There are risks associated with using any information, software, or products found on the internet, and we caution you to make sure that you understand these risks before retrieving, using, relying upon, or purchasing anything via the internet. These other sites may collect or solicit personal data or send their own cookies to your computer. Please be aware that we are not responsible for the privacy practices of those sites regarding the collection and use of your personal information.

Amendments to this Policy If we decide to change our privacy policy, we will post those changes to this privacy statement so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. We encourage you to periodically review this policy for the latest information on our privacy practices.

If we decide to use your personally identifiable information in a manner significantly different from that stated at the time of collection, we will notify you through e-mail and will not use your information in the new manner unless your express permission is granted. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted, nor will your personal information be used in this new manner.

Data Retention We seek to retain your personal information only as long as necessary to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require us to keep contact information and contribution level of donors on a file.

Rights You have certain rights with respect to the personal information we collect about you. Upon your request, we tell you what information we hold about you, we rectify any incomplete or inaccurate information and also restrict the use of your information. We will make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Sharing Though we make a good faith effort to preserve your privacy, we may need to disclose your personal information when required by law wherein we have a good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website or when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.